Returns & Refunds
At ukclarkswear.com, we want you to be completely satisfied with your Clarks purchase. If you are not happy with your order, we offer a straightforward returns and refunds process to make it as easy as possible for you.
How to Return an Item
You can return any item within the specified return period. Items must be in their original condition, unused, and in the original packaging. To initiate a return, follow the instructions on our website. Once we receive and inspect your return, we will process your refund.
Refund Process
Refunds are issued to the original payment method used when placing the order. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or style, please return the original item following our standard return instructions and place a new order for the replacement. All exchanges are subject to product availability.
Return Shipping
Customers are responsible for returning items safely to ensure they reach us in good condition. We recommend using a tracked delivery service for returns. Shipping costs for returns are outlined on our website and may vary depending on the chosen method.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us immediately through our website. We will arrange for a replacement or a full refund promptly.
Important Information
- Ensure the item is returned in its original condition to be eligible for a refund.
- Items purchased during sales or promotions are subject to the same return conditions unless stated otherwise.
- Returns must be completed within the return period to qualify for a refund.
We aim to make shopping at ukclarkswear.com as simple and enjoyable as possible. Our returns and refunds process is designed to give you confidence and peace of mind when purchasing Clarks footwear online.